If you enable two-step verification (two-factor authentication, 2FA) on your Traficar account, you will have to enter not only your login and password, but also a one-time SMS code when logging in. The code will be sent to your mobile phone number registered with Traficar.
We will send the code from the number:
In the Traficar app, you can verify the devices that are logged into your Traficar account. In addition, you can log out of all devices if you do not recognize the device that is logged into your Traficar account.
To verify on which devices you are logged in, go to the Security tab in the Edit profile menu and select Devices. In the list you will see all logged in devices and last login time. If you do not recognize any device, we encourage you to select End all sessions. In this way, we will sign you out of all devices, including the one you are currently using. Log in to the application again. We also suggest changing the password to the Trafucar application and enabling the login verification process, which will require an SMS code (apart from the login and password) each time you log in to the Traficar application.
To enable two-step verification (2FA), go to the Security tab in the Edit Profile menu in the Traficar application. Then click on two-step verification and confirm its activation. Please verify that the phone number displayed in the application is our phone number. This is crucial, because SMS codes will be sent to this number. After accepting, we will receive an SMS code from the number called Traficar, which must be entered in the application. We have 60 seconds to do that. If we do not enter the SMS code within 60 seconds, the function will not be activated on the account. If the time has passed, we can click the Resend Code button to receive a new code. After entering the code, we will get a screen that will confirm the activation of the function on the account. From now on, each time you log in to the Traficar application, you will have to enter your login, password and a temporary SMS code sent to the phone number from the number named CloudOTP.
Two-step verification (two-factor authentication, 2FA) is an additional function that secures access to your Traficar account. After activating it, each time you log in to your Traficar account, you will need not only your password and login, but also a one-time SMS code that we will send to your mobile phone number.
If you close the Traficar application without logging out and reopen the application, we will not send an SMS code and require a password. The SMS code and password will be required if you log in on a new device or on a device on which you logged out of the Traficar application.
We will send the SMS code to your mobile phone number from the number named Traficar (activation and deactivation of two-step verification) and from the number named CloudOTP (logging in).
Take care of the security of your Traficar account by following the following tips:
A good password should meet all of the following recommendations:
Remember that your password should be complicated, preferably not related to you, your interests or work. Use uppercase and lowercase letters, numbers and special characters when creating a password.
We strongly recommend that the password for the Traficar application be unique, different from the password for a bank, e-mail account or other application.
Change your password regularly.
Never share your password with anyone, even friends and family members.
User emails are sent from the following email addresses:
traficar@traficar.pl
rozliczenia@traficar.pl
marketing@traficar.pl
rejestracja@traficar.pl
noreply@traficar.pl
Each of the e-mail providers in the HELP section explains how to verify which e-mail address was sent to you. If you have a Gmail mailbox, below is support on how to check the sender of the message: https://support.google.com/mail/answer/29436?hl=pl
If you have just logged in to a new device and the data indicated in the e-mail are familiar: login date and time, login country, login city, device type, IP address, you can ignore this message. If you have not logged in to the new device or do not recognize the data contained in the message, be sure to change the password in the application. To change your password, click Login and then Forgot password. You will receive an e-mail address with a link to the website www.traficar.pl, where you will be able to change your password to a new one.
If you have not clicked in the application: Forgot password, then do not click on this link. Probably someone clicked: Forgot password and entered your email. You can ignore this message. This message does not mean that someone has changed your password, it only means that someone initiated the password change process. Your password remains the same until you enter a new one on the page indicated in the email. Remember to periodically change your login password in the Traficar app.
