Scooters

In order to use the Traficar scooters, you need to download the free Traficar app from the store and register by filling in your basic personal data – such as first name, surname, e-mail, phone number, home address – confirm your age and connect your payment card. After completing this step, you can use the scooters as part of the Traficar service. To use the carsharing service, you must add your driving licence and pass data verification. If you are already a user of the Traficar app and use the carsharing service access to the scooters is automatic.

You will pay just PLN 0.49 per minute for a ride on a Traficar scooter. A minute of parking costs PLN 0.20.

You can find the history of your Traficar scooter rides by going to the Side menu of the app and selecting Riding history. Scooter rides will be marked with a scooter icon.

No, Traficar scooter rides are not included in the Safe Driving Programme, and your riding is not rated.

The Traficar scooter consists of: a throttle, 2 brakes, front and rear position lamps, brake light, direction indicators, bell, phone holder with wireless charging, kickstand.

All promotions and discounts can be found in the Promotions tab in the Traficar app and on the company’s social media.

Traficar scooters are available in Kraków, but we do not rule out the possibility of opening other locations soon.

Before you can rent a Traficar scooter, you need to register, connect your payment card, pay any necessary charges in the Traficar app and verify the technical condition of the scooter. Once you have completed these steps, you can start renting a vehicle.

The scooter’s display looks as follows:

Green arrows – Direction indicators
88 mph km/h – Speed
Green light – Lights on
Yellow turtle – Speed limit zone
Crossed-out P – No parking
Prohibition – Outside the service area
Battery – Battery charge level

Traficar scooters should be ridden on cycle paths or a roadway suitable for this purpose. If only a pavement is available on your route, your speed should be adapted to the movement of pedestrians, and you are obliged to give way to them.

The driver of an electric scooter is obliged to use the cycle path or cycle lane, if it is designated for the direction in which they are travelling or intend to turn – with a permitted speed of 20 km/h. In addition, the driver is obliged to use the roadway on which vehicle traffic is allowed at a speed not exceeding 30 km/h, if there is no separate designated cycle path and cycle lane – with a permitted speed of 20 km/h. The driver may exceptionally use the pavement or the footpath, when the pavement is located along the roadway on which vehicle traffic is allowed at a speed exceeding 30 km/h and there is no separate designated cycle path and cycle lane – while observing the following rules: riding at a speed close to that of a pedestrian, exercising extreme caution, giving way to the pedestrians and not obstructing pedestrian traffic.

It is prohibited to:
– drive an electric scooter on a roadway where the speed limit is greater than 30 km/h,
– drive a scooter or a personal transporter in a state of intoxication or under the influence of alcohol or a substance having a similar effect to alcohol,
– transport other persons, animals or objects with the electric scooter and personal transporter,
– pull or tow an electric scooter and personal transporter with other vehicles,
– ride an electric scooter and personal transporter through a pedestrian crossing. You must walk your scooter across the pedestrian crossing.

Traficar scooters are available in Kraków, at designated mobility points, which you can find in the mobile app and on the website here.

You can rent a Traficar scooter once you have registered in the Traficar app. In order to use the scooters as part of the service, you are not required to submit a driving licence; however, then access to the cars will remain blocked. Please note that to use Traficar scooters you must be at least 18 years of age and all your payments within the service must be made using a payment card connected to your account.

To cancel your Traficar scooter reservation, simply click the Cancel Reservation button in the app. The cancellation is free, as is the first 15 minutes of your reservation. If you wish to extend your scooter reservation, each additional started minute of reservation is PLN 0.20 per minute.

You can end your Traficar scooter rental in a mobility zone or use zone.

The mobility zone is a dedicated area with points on the map marked by a blue dot with a P in the middle. You will usually find mobility zones in the city centre.

The use zone is the zone marked with a green line where you can end your rental anywhere in accordance with traffic regulations.

If you cannot rent a Traficar scooter check:
– whether you have settled your payments in the Traficar app,
– whether your account has been blocked, e.g. because your Safe Driving rating is too low,
– whether you have given all the consents required for the app to function correctly (check these in your phone settings),
– whether you have Internet access and have granted access to your location.

If you still have a problem with your rental, please contact us by email at traficar@traficar.pl.

If your scooter has slowed down, it is possible that you are in a speed limit zone. You can check this on your scooter’s display or in the app (turtle icon). If you want your scooter to accelerate you need to leave the speed limit zone.

Your rental will automatically end after 2 two full hours of rental.

If your Traficar scooter is not working properly and you are in a mobility zone or use zone, after reporting the problem in the app or by email to traficar@traficar.pl, end your rental in the zone and rent another vehicle. If you are outside the zone call the Traficar hotline: +48 123 000 330.

If you see a Traficar scooter parked incorrectly, report it to us in the Traficar app or by email to traficar@traficar.pl, attaching a photo of the incorrectly parked vehicle.

If you have damaged your scooter, please contact us by calling the Traficar 24/7 hotline: +48 123 000 330.

If you or others involved in the collision/accident have been injured, remember to contact the relevant services. Also remember to report the incident to our 24/7 Traficar hotline: 48 123 000 330.

Yes, you can use Traficar scooters in any weather conditions. However, remember to adapt your speed and driving dynamics to the current weather conditions.

When you use a Traficar scooter, you are not insured by Traficar, but the vehicle you use is insured according to the Traficar Service Regulations. Make sure that you are insured under your own insurance policy.

You are not required to wear a helmet when moving a Traficar scooter, however we do recommend one. Take care of your own safety by using a helmet. The helmet is not part of the Traficar scooter equipment.

A Traficar scooter cannot be used by 2 people or more.

Do not use your phone while using a Traficar scooter. The only exception is if you turn on the navigation and place your phone in a dedicated spot on the scooter.

The maximum speed of the Traficar scooter is 20 km/h.

Use the Traficar scooter in accordance with traffic regulations.