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Fees, bills

Will the start-up fee be charged despite cancelling my vehicle booking?

No. The start-up fee is charged only after you start your drive or after the expiry of the first free of charge 5 minutes before starting up the engine.

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If I want to have a lower night parking rate, do I have to make my booking after 11:00 p.m.?

It does not matter when you make your booking. A lower parking rate is charged automatically from Monday to Sunday, from 11:00 p.m. to 7:00 a.m., so when you start your rental before 11:00 p.m., and you start parking after 11:00 p.m., a lower parking rate will be charged.

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Can I order a child’s seat when I am booking a car at Traficar?

Unfortunately, it is not possible to book any additional equipment, including a child’s seat.

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What is the difference between a fee for the kilometre covered and a parking fee?

If you use Traficar vehicle and the engine is on, we charge a fee for the kilometres covered. Whereas, a parking fee is charged when you park the car, switch the ignition off and do not terminate your rental. A parking fee will be charged from the moment of switching the ignition off in the vehicle.

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Do I have to pay for parking in the urban zone of charged parking?

The fees for parking in the urban zone of charged parking are included in the rates for using Traficar service – except for a zone assigned by means of the resolution of the municipality (e.g. for privileged vehicles only) and in places allowed for parking only at specific hours.

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Do I pay for the fuel when I am using Traficar service?

Fuel is included in the rate for using Traficar service. You are not charged with any fees for fuel or parking in the charged parking zone.

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How to activate a lower parking rate?

Parking rates are charged automatically; their value depends on the moment at which parking takes place. There are two time intervals: 7:00 a.m.-11:00 p.m. and 11:00 p.m.-7:00 a.m., and there are two different rates. In the app, rates are available in the “Price List” tab, in the side menu, in the “Fees” tab.

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If I select the “Rent for 24 hours” option and I finish my rental before 24 hours pass, will I pay a higher start-up fee?

Yes. The fee is charged in advance for each commenced 24h. The “Rent for 24h or longer” option is a good solution not only when you plan a longer drive, e.g. to another city, but also when you need a car for a few hours. At the time of rental, a selected offer cannot be changed.

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If my rental is extended and lasts 24 hours, will the fee be charged automatically as for the “Rental for 24h or longer”?

A tariff type must be selected before starting your drive. If you selected the “rental for as long as you want” option and it lasted for longer than you planned, you will pay the start-up fee of PLN 2.99 + PLN 1.50 for each km and the fee for parking during the day of PLN 0.15/min and the fee for parking at night of PLN 0.01/min.

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How will the fee for using Traficar be collected?

You can use Traficar vehicles only after registering a valid payment card, with a Visa or MasterCard logo, in your account. The fees for driving will be pre-authorised (blocked) on a current basis in the rental term. A link to the pre-authorisation regulations is provided below.

https://traficar.pl/pre-authorisation-2022-07-01/

Remember to have the unblocked Internet, telephone and correspondence transactions, and to ensure proper funds for this type of transactions on your card. Your card should be valid for at least 31 days. You should also pay attention to daily limits on your card which may cause problems with payment collection. Most banks enable the management of limits and transactions in the Internet service or in the mobile app.

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Is the start-up fee on-off?

In the “Rent for as long as you want” booking, the start-up fee is one-off. In the “Rent for 24h or longer” option, the start-up fee (24h) is charged for each commenced 24h.

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Is any fee charged for registering an account at Traficar?

In order to verify your personal data, a non-return verification transfer is required in the amount of PLN 0.01.

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How much will I pay for using Traficar?

Go to the “Fees” tab where you can find current rates for your city for using Traficar services. In the app, rates are available in the “Price List” tab, in the side menu.

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How are fees charged at Traficar?

At Traficar you pay only for the kilometres you cover and you pay a one-off start-up fee. There are no subscription fees, registration fees or fees for holding an account.

The price list is available in the payments tab at the website and in the app.

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