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Car booking

When can I choose the “For 24h or longer” offer?

The “For 24h or longer” offer is a good solution not only when you plan a longer drive, e.g. to another city, but also when you need a car for a few hours. At the time of rental, a selected offer cannot be changed.

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I locked the car while sitting inside, but after getting off, the driver’s door is opened.

In this situation, you should rent a car again, all the doors will be opened, and then cancel your booking within 5 minutes, in this way you will be able to close the car correctly and your rental will be free of charge.

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I am trying to finish my rental but there is a GPS, GPRS error

Remember that the car must be within the range of a mobile network and GPS. If you get such a message, it probably means that you are out of range. Move the car.

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I am trying to finish my rental but there is a key error

Remember to put the key (card) away to the locker. Place a round tablet attached to the key in the magnetic socket in the locker.

If this error persists, re-start the vehicle, turn it off and put the key away in the magnetic socket. Try to terminate your rental.

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I am trying to finish my rental but there is a door error.

Remember to check whether all the doors in the car are closed (also the tailgate). If this error persists, lock the vehicle with the key, open it and try to finish your rental again.

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The car I booked is dirty inside. What should I do?

We take care so that our vehicles are in the best technical condition. Unfortunately, it may happen that a vehicle, after the last rental, is dirty. If it is not fit for use, just put the keys away in their place, close the door and click “Cancel my rental” in the app. You will be asked for selecting a reason for your booking cancellation. You will not be charged with any costs if you cancel your rental within 5 minutes from opening the vehicle. In addition, you can report it by clicking a red triangle on the right side of the map in Traficar app.

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Can I drive in Traficar on bus lanes?

Renault Clio is not allowed to move on bus lanes. Only electric cars are allowed to move on bus lanes. The current fleet of available Traficar vehicle is provided here https://traficar.pl/fleet/

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Can I terminate Traficar rental in a city different than the city in which I rented it?

Yes, it is possible to terminate your rental in a different location but only where Traficar service is operating. Other location means cities which are included in the service range.

The intercity drive option is not available for electric vehicles and commercial vehicles.

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Where can I finish my rental and park the car?

The area within which you can leave Traficar is marked in the app. But it must be located in the free of charge parking zone or in the urban zone of charged parking – except for a zone assigned by means of the resolution of the municipality (e.g. for privileged vehicles only) and in places allowed for parking only at specific hours. Remember that this location should enable the safe parking of the vehicle in accordance with the traffic law. It is forbidden to terminate your rental with a car parked in the private, underground, charged or free of charge car park belonging to a private person, municipality, company or store. Remember that the car must be within the range of a mobile network and GPS.

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When can I cancel my booking and what costs will I be charged with?

You can cancel your booking at any time before opening the car (within 15 minutes from its booking) and you will not be charged with any related costs. In addition, we enable the free of charge cancellation of booking within 5 minutes from opening the vehicle. In the event of the charged booking extension, a related fee is not subject to return.

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For how long is vehicle booking valid at Traficar?

Free of charge booking is valid for 15 minutes.

You can extend the validity of your booking against payment. Each minute of extended booking will be charged based on the parking rate.

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What car types can I book at Traficar?

At Traficar you will find passenger and commercial cars with combustion engines and electric engines.
You can check the available fleet of commercial cars here https://traficar.pl/fleet/#cars-commercial-cars
You can check the available fleet of passenger cars here https://traficar.pl/fleet/#cars-passenger-cars

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What browser should be used on PC and MAC laptop or tablet?

www.traficar.pl is compatible with Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari.

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Can I book a car on the telephone with Windows Phone or Windows?

We are sorry but it is not possible. You can download Traficar app on the telephone with minimum Android 6.0 or minimum iOS 11 or Huawei with HMS services

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If I want to leave the car for a few minutes, do I have to finish my rental at each time?

No. If you still want to use the car but you need to leave it for a while, you can lock the car with the key. Your rental will still be on and no-one will book your car, and you will pay for parking based on the price list.

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Where is the registration document and the third party liability policy?

The registration document and the third party liability policy are not required in a car. You will not find them in the car.

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Where can I find the car key?

A card key is placed in the locker or in the location of the gear shift lever. Remember, after terminating your rental, put the key or the card away into the same place. A metal tablet attached to the key or to the card should be fastened to the magnetic socket in the locker.

In Clio V, you do not have to take the key; just get in the car and press the START button at the steering wheel.

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How can I open the car door?

After booking in the app, go to the booked car. Open the app. Then click “Scan the QR code” and direct your camera to one of the QR codes placed on the car. The first code is placed on the windshield from the driver’s side and the second code is placed on the side window from the driver’s side. The app will verify the QR code and if you scanned the correct code, the door will be opened automatically. You can get in the car.

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How can I book a car at Traficar?

In order to book a vehicle, activate Traficar app on your telephone with Android, iOS or Huawei with HMS services and go to the map view. If a geo-localisation service is enabled, the map will be zoomed-in to show the nearest vicinity. In the map, search for the nearest car marked with the T pin, then click the T pin and you will see the exact location of the car and its fuel level, and you will be able to book this vehicle by choosing a rental type you want to use. You can also click the navigation icon in the app map to find the nearest car quickly. Ready. Your Traficar is waiting for you.

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